Some products that use generative AI list one minimum age requirement in their public description but ask users to confirm a higher age once inside the product. This inconsistency causes confusion and weakens protections designed to keep younger users away from adult or sensitive content.
Example
A user might download a conversational AI app publicly rated as 12+. However, after installation, certain chat modes or creative tools are locked behind a pop-up asking the user to confirm they are over 18. The confirmation relies only on a button click, or simple age verification challenge.
Why It Matters
Parents, educators, and children rely on stated age information to decide what is appropriate to use. When that information changes inside the product, it breaks trust and exposes minors to unsuitable material through self-confirmation systems that are easy to bypass. Consistency in how age restrictions are represented is essential for transparency, accountability, and safety.
What We Are Calling For
The AISF is calling for products with generative AI to:
Ensure publicly displayed age requirements match the highest age-restricted content or feature within the product.
Apply consistent minimum age ratings wherever adult confirmation or restricted experiences are requested.
Maintain alignment across all product information and listings, so declared age requirements are transparent, consistent, and genuinely protective of younger audiences.
